This is a facility reserved specifically for members, and we regret that it cannot be extended to non-members because of the level of demand for this service. It is a service which will provide you with a medical advisor’s response to your general query for which you cannot find an answer elsewhere, or that you may have forgotten to put to your doctor. It does not seek to replace the advice of your GP or consultant, and it is advised that queries regarding your own personal care be directed to the medical professional looking after you.