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  1. Information and support
  2. How we support you

Telephone support

Questions about your thyroid condition?

 Our BTF volunteer telephone contacts are here to offer a listening ear and peer support based on their own experiences of thyroid conditions.  As patients, they are not able to offer medical advice. 

Like all of us, there are times when they are unable to take calls.  Please only call them during the hours published below. 

Kath 

Underactive thyroid


07791 534456

2pm - 8pm 

Mon, Fri & weekends

Dave

Papillary cancer of the thyroid, thyroid cancer surgery, radioactive iodine ablation

07939 236313

Ann

Overactive thyroid, thyroid eye disease, radioactive iodine treatment and thyroid surgery

01642 300709

2pm - 5pm Weds & Fri afternoon 

If no reply leave a message for call back

Vicky

Underactive thyroid

07899 906655

Weekdays 6pm-8pm 

Lorraine

Underactive thyroid

07341 369831

Jackie

Papillary cancer of the thyroid

01344 621836

Margaret

Papillary cancer of the thyroid

0131 6647223

If you have a thyroid query, please 

Contact our thyriod query service

If you would prefer to speak to someone at our office over the phone, please call between the hours of 11 AM - 3 PM on a Monday, Wednesday or Thursday on 01423 810093.

If you are calling with a membership query, or need to speak to a member of staff, our office is open between the hours on 09:30AM - 4PM Monday to Thursday.

Are you a good listener? Do you like talking to people? We're always in need of volunteer telephone contacts to share their experiences as a thyroid patients with others who may be struggling or wanting peer support.

Volunteer with us 

Please help us help others

With your support we can help people to live better with thyroid disease. Your donations also fund vital research to improve treatments.

Please consider making a donation or becoming a member

Donate

Become a member

Published: 19th August, 2017

Updated: 26th January, 2026

Author: Bethany Frost

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