You can ask us questions about thyroid disorders by completing this form 

Please note this is for medical query submissions only to contact us regarding general enquiries please fill out this form

We will try to answer your email promptly by providing clear and up-to-date information or to signpost you to further support and information. Because of the high volume of medical queries we receive, we will prioritise those from BTF members. 

Become a BTF member to receive priority access to our medical query service  

Please note:

  • This service aims to provide general information and support.
  • This service isn’t for crises or emergency medical help. We are not a substitute for medical care and advice from your own doctor or specialist. Our staff are not trained or experienced to deal with mental health issues.
  • We will aim to reply to you promptly but at busy times responding to you may take longer and it may take up to five working days before you receive a response.
  • Medical questions may be referred to one of our medical advisors, which may take longer to receive a reply.
  • This is a UK-based service and we may not be familiar with treatment protocols for patients who live elsewhere.
  • Your anonymised enquiry and reply may be published for the benefit of other thyroid patients in our online and printed communications materials
  • Your letter and our reply may be published in edited form in the BTF newsletter

When you contact us you are providing consent for us to process your data in order to provide you with the information or services you are contacting us about. Your personal details will only be used by us to provide you with the information or services you have requested.

Any data collected will be anonymised to help us in collecting statistics and evaluate our services. 

We would be grateful if you are able to make a donation to help us continue providing this valuable support service to patients. 

Telephone helpline