If you're struggling with a question about your thyroid condition, you are very welcome to contact our medical query answering service.

Please read the information below before submitting your enquiry

Please note: we are unable to provide names of endocrinologists for anyone seeking second opinions from the NHS or for private consultations.

Your GP should be able to provide you with a referral for a second opinion or you can locate a local endocrinologist via the NHS Choices website.

You can ask us questions about thyroid disorders by Contacting our medical query service 

 For general enquiries please fill out this form

We will try to answer your email promptly by providing clear and up-to-date information or to signpost you to further support and information. Because of the high volume of medical queries we receive, we will prioritise those from BTF members. 

Become a BTF member to receive priority access to our medical query service  

If you would prefer to speak to someone, you are welcome to phone our office Monday to Thursday 9.30 am to 4 pm on 01423 810093.

Please note:

  • This service aims to provide general information and support. 
  • This service is not for crises or emergency medical help. We are not a substitute for medical care and advice from your own doctor or specialist. Our staff are not trained to deal with mental health issues.
  • We will aim to reply to you within seven working days but during busy periods this may take longer.
  • Medical queries may be referred (without any identifying information) to one of our medical advisors. In this case, you may need to wait longer to receive a reply.
  • This is a UK-based service and we may not be familiar with treatment protocols for patients who live elsewhere.
  • Your anonymised enquiry and reply may be published for the benefit of other thyroid patients in our online and printed communications materials
  • Your letter and our reply may be published in edited form in the BTF newsletter

When you contact us you are providing consent for us to process your data in order to provide you with the information or services you are contacting us about. Your personal details will only be used by us to provide you with the information or services you have requested.

Any data collected will be anonymised to help us in collecting statistics and evaluate our services. 

Please help us help others

With your support we can help people to live better with thyroid disease. Your donations also fund vital research to improve treatments.

Please consider making a donation or becoming a member


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